Privacy Policy

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I understand that privacy and the security of your personal information are extremely important. This policy sets out what I do with your information and what I do to keep it secure. It also explains where and how I collect your personal information, as well as your rights over any personal information I hold about you. This Policy explains how I do this and tells you about your privacy rights and how the law protects you.

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Introduction

This privacy notice applies to this website and other interactions eg; when you create an account on my website, purchase or sign up for my product or service, sign up to my newsletter, when you contact me by email or phone or contact me via social media.

If you do not agree with the terms, please do not access my website or any other aspect of my business.

If you have any questions about my privacy practices, please contact me directly at jackie@arcamorai.com.au.

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What Data Do I Collect About you?

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Personal Data: means any information capable of identifying an individual. It does not include anonymised data. I may collect and process your personal data in a different way:

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Communication Data: that includes any communication that you send to me whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send me.

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Customer Data: that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.

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User Data: that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. This may include product, content, files, courses, quizzes, surveys or any other content you upload to or create on the Website.

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Technical Data: that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.

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Marketing Data: that includes data about your preferences in receiving marketing from me and our third parties and your communication preferences.

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I may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising I serve you.

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Other Information Collected

I may collect data about you by you providing the data directly to me (for example by filling in forms on our site or by sending me emails). I may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this: Cookie Policy.

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I may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment such as Stripe and PayPal and delivery services, such as data brokers or aggregators.

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I may also receive data from publicly available sources such as European Commission EU VAT database.

Third parties or publicly available sources

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I may receive personal data about you from various third parties and public sources as set out below. When a Third-Party Service is enabled, I am authorised to connect and access Other Information made available to me in accordance with our agreement with the Third-Party Provider. I do not, however, receive or store passwords for any of these Third-Party Services when connecting them to the Services. Third-party integrations may include

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• Zapier.com

• MailChimp.com

• Google.com

• Facebook.com

• Segment.io

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Sensitive Data: I do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I do not collect any information about criminal convictions and offences.

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Where I am required to collect personal data by law, or under the terms of the contract between me and you do not provide me with that data when requested, I may not be able to perform the contract (for example, to deliver goods or services to you). If you don't provide me with the requested data, I may have to cancel a product or service you have ordered but if I do, I will notify you at the time.

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How I use your Personal Data

I will only use your personal data when legally permitted. The most common uses of your personal data are:

• Where I need to perform the contract between me.

• Where I need to process data in accordance with Customer's instructions.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where I need to comply with a legal or regulatory obligation.

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Generally, I do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting me using the contact me form on the Website or using the privacy settings in your profile.

 

Purpose and Legitimate Basis for processing your personal data

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Set out below is a description of the ways I intend to use your personal data and the legal grounds on which I will process such data. I have also explained what our legitimate interests are where relevant.

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I may process your personal data for more than one lawful ground, depending on the specific purpose for which I am using your data.

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Communication Data: I process this data for the purposes of communicating with you, for record-keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to me, to keep records and to establish, pursue or defend legal claims.

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Customer Data: I process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and me and/or taking steps at your request to enter into such a contract.

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User Data: I process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable me to properly administer our website and our business.

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Technical Data: I process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable me to properly administer our website and our business and to grow our business and decide our marketing strategy.

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Marketing Data: I process this data to enable you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

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I may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising I serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. I may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

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Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

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Under the Privacy and Electronic Communications Regulations (PECR), I may send you marketing communications from me if you made a purchase or asked for information from me about our goods or services or you agreed to receive marketing communications and in each case, you have not opted out of receiving such communications since.

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Under these regulations, if you are a limited company, I may send you marketing emails without your consent. However, you can still opt-out of receiving marketing emails from me at any time.

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Before I share your personal data with any third party for their own marketing purposes, I will get your express consent.

You can ask me or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by emailing me via the contact me form at any time.

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If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

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Disclosures of your Personal Data

I may have to share your personal data with the other companies in our group who provide IT and system administration services and service providers who provide cloud infrastructure, video hosting, live video platforms, email provider, IT and system administration services eg;

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• Amazon

• Sendgrid

• FileStack

• Vimeo

• Zoom

 

Professional advisers include lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services. Government bodies that require me to report processing activities. require reporting of processing activities in certain circumstances. Third parties to whom I sell, transfer or merge parts of our business or our assets.

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I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

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Data Security: I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. In addition, I limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

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I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.

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Data Retention: I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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When deciding what the correct time is to keep the data for, I look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

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For tax purposes, the law requires me to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

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In some circumstances, I may anonymise your personal data for research or statistical purposes in which case I may use this information indefinitely without further notice to you.

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Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

 

These include the right to;

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

 

You can see more about these rights at: https://www.ag.gov.au/rights-and-protections/privacy#:~:text=The%20Privacy%20Act%201988%20(Privacy,and%20in%20the%20private%20sector.

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If you wish to exercise any of the rights set out above, please reach me via the contact me form on the Website.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, I may refuse to comply with your request in these circumstances.

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I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up our response.

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I try to respond to all legitimate requests within 30 days. Occasionally it may take me longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, I will notify you and keep you updated.

 

Third Party Links

I may include links to third-party websites, addons and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and are not responsible for their privacy statements. When you leave my website, I encourage you to read the privacy notice of every website you visit.

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Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies I use, please see Cookie Policy.

 

Age Limitations

By providing me with your data, you warrant to me that you are over 13 years of age.

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How to contact me

You can contact Arca Morai at any time if you have any questions about this Privacy Policy or my practices, or if you are seeking to exercise any of your statutory rights.

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Data protection Authority

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Office of the Australian Information Commissioner (OAIC) For more information about the scheme, visit the Office of the Australian Information Commissioner- external site website. I would be grateful if you would contact me by email on jackie@arcamorai.com.au first if you do have a complaint so that I can try to resolve it for you.